Frequently Asked Questions

How can I contact customer support?

You can reach our customer support team by visiting our Contact page or sending an email to our support team at kundenservice@gevane-wien.at

We typically respond within 24 to 48 business hours.

Where do you ship to?

We ship worldwide and deliver to most countries.

Shipping availability and delivery options will be displayed at checkout.

How long will it take to get my orders?

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00 PM (CET) Central European Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6 to 12 business days (Monday to Friday).

Estimated delivery time: 7 to 16 business days.

Is my payment data safe with you?

Your security is our highest priority.

All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience seamless. This includes:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

Additional payment options may be available at checkout depending on your region.

You can read our Payment Policy for more information.

Where can I learn more about payment and processing on your store?

For more insight, you may also want to read our:

  • Terms of Service

  • Privacy Policy

  • Payment Policy

These pages provide additional information about payment processing, privacy and store policies.

The estimated delivery time has expired. Where is my order?

Unfortunately, it can sometimes happen that an order is delayed in the delivery process.

You can check the status of your order via our Track My Order page.

If you have not received anything 3 days after the expected delivery time, please contact us:

kundenservice@gevane-wien.at

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 30 days after the purchased item has been delivered to you.

You can read our Return & Refund Policy for full details.

Items must be unused, with tags, and in original packaging.